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The Unfluencer Deal 

Worten

Electronics store flips the script on controversial internet figure for Black Friday awareness boost, scores $9m in earned media

Over the past three years, Worten, a discount consumer electronics brand in Spain, has shuttered all its stores to focus on ecommerce.

But as a small challenger brand that doesn’t even sit within the top 10 brands in its category, it needed to find a way to stand out on Black Friday in 2023.

Working with Madrid-based agencies PS21 and MeMe, Worten devised a plan to create a viral moment. The brand approached controversial influencer Amadeo Lladós, a Madrid native who went viral last year for videos in which he brags about his success, defined by three pillars: money, cars and women. 

Lladós has drawn criticism for mocking people who have a ‘paunch’ and who earn €1,000 ($1,087) a month, insulting anyone with an average job. His tirades against the poor – and anyone who might seek discounts – go against Worten’s values and potential customers, so it just needed a way to turn those against him in their favour.

The brand presented the influencer with a contract giving him complete freedom: Lladós could share his honest thoughts about Worten’s Black Friday discounts and its customers, and Worten would be free to use the footage however it wanted, to develop more material for the campaign.

Sure enough, Lladós posted about the partnership, criticising Worten and anyone who needs discounts, and bragging about his mansion and luxury cars. Within 24 hours, after the post had caught people’s attention, Worten replied with a new version of Lladós’ video, edited to become a sales pitch promoting Worten’s products and discounts.

Worten used Lladós’ image in all of its Black Friday communications, such as giveaways, memes and product posts. With a small budget, Worten created the most talked about campaign – The Unfluencer Deal – of Black Friday.

Results / According to the agency, the campaign achieved a reach of 90 million and generated €8.4m ($9m) in earned media and a 14% increase in web traffic. For less than $20,000 and no investment in paid media, Worten gained a 13% increase in market share during the Black Friday period compared to its competitors.

Contagious Insight 

Worten stages a coup / For those who hate-follow viral braggart Lladós, witnessing this campaign play out would have caused much surprise and delight. First, the brand provoked Lladós into posting one of his usual supercilious tirades, to drum up attention and backlash. Swiftly following this with an edited version, Worten capitalised on the attention and manipulated Lladós words into promotional material for its products. The bathos is pleasing, and Worten successfully turned a common enemy into an asset. Leveraging the in-group/out-group bias (people often give preferential treatment towards other members of a shared group and may also hold negative views towards people outside of the group) in this way, the brand encouraged its target audience to align themselves with the brand and earned their attention in a saturated period of time.

Lean into controversy / With limited budget Worten went for maximum impact and chose a divisive figure to front their campaign. Controversy is a fine line – pick the wrong internet troll and you could sink your whole brand along with them. But in Lladós, Worten found a common enemy who was easy to dislike, without slinging out harmful content like hate speech. The brand also identified someone that was critical of what defines it in the market: low prices for discount-seekers. Facing your critics is one of our creative tactics, whether it’s acknowledging and responding to criticism or leveraging negative comments to make a statement about the quality of your products, publicly addressing your critics shows integrity, bravery and transparency. In this case, Worten didn’t have anything to own up to, but it creatively used Lladós’ disdain for discounts to land a point about its low prices.

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