McDonald's Japan amplifies fan engagement with live Fandom Feast campaign, driving mobile usage and Gen Z reach 

Fast food giant turns Fandom Feast into a win with 53% sales boost and increased mobile orders

Mobile Order & Pay represents 20% of McDonald’s transactions in Japan – one of the highest adoption rates among its markets. To further increase mobile usage and target Gen Z customers, McDonald’s Japan partnered with TBWA\Hakuhodo, Tokyo, to create a live, interactive fan experience in collaboration with Japanese girl group, XG (Xtraordinary Girls).

In April 2025, the Fandom Feast: McDonald’s Live Party (#リアタイマクパ) campaign transformed a popular fan ritual – watching your idols eat or celebrate together on YouTube or TikTok – into an official, interactive, communal McDonald’s experience. Instead of watching from afar, McDonald’s Japan created a platform to enable fans to join the experience in real time.

McDonald’s also bundled XG’s favourite items into a special Galaxy Set that could be ordered nationwide. Fans could eat the same meal at the same time, regardless of their location.

Through a fan lottery, McDonald’s invited 20 winners to a live studio event to eat with the band. Alongside the event, the chain also created a pop-up exhibition in Harajuku, showcasing costumes, behind-the-scenes content and exclusive fan experiences. During the campaign, McDonald’s distributed app-exclusive offers to incentivise downloads and usage.

Results / According to the agency, on the day of the second live-streaming event, sales of the Galaxy Set rose by 53% compared to the previous day, within the first 24 hours. During the first live-streaming event, the McFry coupon promotion (already a popular offer) recorded the second-highest number of redemptions in its history.

Contagious Insight 

Align with behaviour / This campaign expertly taps into Japan’s ‘Oshikatsu’ (推し活) culture – a form of fandom that involves actively supporting or ‘stanning’ a favourite celebrity, artist or character. According to the agency, this culture is deeply embedded in the lives of Japan’s Gen Z and Gen Alpha, who commonly attend fan meetups and live concerts or organise virtual events like birthday celebrations and group watch parties. According to the Yano Research Institute, the fandom market in Japan was valued at over ¥9.9tn ($66.2bn) in 2024, making it a major and influential cultural and economic force on young people. By partnering with XG on a live-streamed event that aligns with the trends and behaviours of its target audience, McDonald’s created an engaging brand experience that converted fandom into sales results. 

Harness fandom / The XG Galaxy Set is just one in a long line of celebrity McDonald’s orders. Unlike typical influencer collaborations where the talent promotes the product, McDonald’s model is to have the talent create their own menu by selecting their personal favourites. It’s a widely successful concept that works on a global and local level; McDonald’s partners with the biggest artists and celebrities in each territory to harness fandom and connect with youth culture. In the US in 2020, McDonald’s launched Famous Orders, a series of campaigns showing the signature orders of celebrities such as Whoopi Goldberg, Millie Bobby Brown, and Earvin ‘Magic’ Johnson.

The chain then brought the orders of Travis Scott, J Balvin and Saweetie to restaurants across the US, and (South Korean boyband) BTS’s meal launched globally in 2021. The unifying insight is that ‘No matter how big or famous you are, everyone has a McDonald’s order’, Wieden+Kennedy group strategy director Tass Tsitsopoulos told Contagious. ‘Planners talk a lot about needing to choose between building the brand long term or achieving short-term sales. [...] Famous Orders is one of those rare ideas that can do both. [...] It can drive more brand love, create memories and associations with McDonald’s, but it can also get people in store and boost sales.’



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