Delegate Terms & Conditions 

Effective from: 1 November 2023


  1. These terms and conditions (including Sections A and B) govern the purchase and use of event passes (the “Passes” and each a “Pass”) in relation to the Contagious event set out in the applicable online registration form or order form (used where purchasing Passes from Contagious offline) (“Event”). 

  2. Where you are signing up to an Event on behalf of one or more delegates (or purchasing group Passes), you warrant and undertake that you have made the terms of, and information contained in, these terms and conditions available to the delegate(s), and you shall procure that the delegate(s) comply in full with these terms and conditions.

3. Each Pass is made available by Contagious Communications Limited, a company incorporated in England and Wales with registration number 06183878 and whose registered office is at 33 Kingsway, London, United Kingdom, WC2B 6UF ("Contagious").

4. The purchase and use of each Pass shall be subject to these terms and conditions to the exclusion of all other terms and conditions of business, including any purchase order that the delegate or user may provide.



5. You may purchase a Pass by completing the online registration form and submitting it via the registration section of the Contagious Website, or by an order form to be completed offline. All Passes to an Event are subject to availability. All Passes to an Event must be paid for prior to the date of the Event. If: (i) you have completed your order request correctly in accordance with these terms and conditions; (ii) there is availability; and (iii) you have either:

  1. made the requisite pre-payment; or

  2. provided us with credit/debit card details and authorisation to deduct payment; or

  3. confirmed in an order form completed offline that you wish to pay for your Pass(es) via bank transfer,

then a confirmation email will be sent to you within 5 working days from receipt of your order request. Our sending of a confirmation email is acceptance of your order (“Acceptance”) and creates a binding contract (a “Confirmed Order”). Save as expressly set out in these terms and conditions, you have no right to cancel or revoke a Confirmed Order. If there is no availability, we will send you an email within 5 working days from receipt of your request informing you that this is the case (an “Order Rejection”). Passes will not be issued unless and until payment for the Pass is received in cleared funds.

6. All purchases of Passes are final and no refunds are permitted. No resales of purchased Passes are permitted.


7. Prices are set out on (the “Website”). Payment may be made in GBP (or such other currency as stipulated on the Website) by either: (i) credit or debit card; or (ii) bank transfer (for order forms completed offline with Contagious). If you are paying by credit/debit card, payment must either be made, or credit/debit card details and authorisation to deduct payment given, at the time you submit your online registration form. If you are paying by bank transfer, you must make this clear at the time you submit your order form to Contagious offline and payment must be made in accordance with these terms and conditions. Please inform us at the time of your request if you require an invoice in respect of your order. Invoices only refer to the currency in which payment has been made.

8. Prices may change from time to time. If the price of a Pass increases or decreases before you receive a Confirmed Order we will notify you and ask you to confirm whether you wish to proceed with your order based on the revised price.

9. All prices are:

  1. exclusive of sales taxes (including, but not limited to VAT); and

  2. subject to local taxes (where appropriate) which cannot be deducted from any payments due.

10. Where you receive an Order Rejection we will (to the extent that you have made payment) refund your payment within a reasonable time from the date of the Order Rejection. 

11. If you wish to pay by bank transfer, please make this clear when completing the order form offline with Contagious and use the bank account details that we provide you with. You are responsible for paying all bank charges. If bank charges are not paid by you your Confirmed Order may be cancelled. A payment reference should be included with your payment.

Credit/Debit Cards - We accept all major credit and debit cards.

BACS - You are able to transfer funds directly into our bank account, details to be provided.

Once the transfer has been made, you will need to scan and email proof of payment/bank transfer confirmation, quoting your company name and order reference number, to our Finance Team in order to complete your booking.

12. If you require the hard copy of your invoice then you must request it from our Finance Team by emailing [email protected]. We cannot re-issue invoices. Invoices only refer to the currency in which payment has been made. You may, in certain circumstances, be able to reclaim any VAT which you have paid. We do not refund VAT.


13. When you request a Pass online, you will be given a unique username and/or password giving you access to your account (your “Account”). You must keep your username and password confidential at all times as you are responsible for all activities undertaken through your Account.

14 You agree to log-off from your Account at the end of each session and to email us immediately at [email protected] if you become aware of any loss, theft or unauthorised use or disclosure of your username/password and/or Account. We shall not be liable for any loss or damage arising from your failure to comply with these requirements.

15. A single user name and password must be used by each user, and not made available to multiple users (i.e. no sharing of user names and passwords). Breach of this Clause 15 shall be considered a material breach of these terms and conditions.


16. General: Contagious agrees that it will take appropriate technical and organisational measures against the accidental, unlawful or unauthorised processing, destruction, loss, damage or disclosure of personal data (as defined by applicable laws) received or used in fulfilling its obligations under these terms and conditions. 

17. Privacy Policy: Further information about how Contagious uses personal data can be found in our Privacy Policy.

18. Communications: We will use email addresses provided to us to send delegates important Event information, including but not limited to, speaker announcements, programme updates and invitations to special Event events, that we believe will enhance their Event experience. All delegates will have the option to opt out of communications.

19. Contagious delegate listing: Where you have opted in, we will share your name, job title, company name and country or city where you are based (the “Delegate Information”) with our partners and sponsors. From time to time we may make available a secure networking service in the official Contagious Event mobile application (“Contagious App”) to further enable networking among delegates at the Event, where relevant opt outs will be available through the app settings.

20. Reservation of rights: Contagious reserves the right to deny access and remove any delegates from the delegate listing for inappropriate use. You agree to use the delegate listing respectfully and solely to network, exchange ideas and contact details where appropriate.


  1. We reserve the right to: (a) alter the advertised format, date, timing, content and/or location of the Event; or (b) to cancel the Event, in each case at any time and will provide you with notice of the same as soon as is reasonably practicable. Where we change the format, date, timing, content or location of the Event, your Pass for that Event will be valid for the Event as altered. You will not be entitled to a refund and we shall not be liable to you for any other cost or other expenses (including, without limitation, wasted costs and expenses) incurred by you as a consequence (including, without limitation, travel and accommodation expenses).

  2. Notwithstanding any other provision of these terms and conditions, if we determine that it has become commercially impractical or unfeasible to hold the Event, we will notify you in writing as soon as reasonably practicable, and your Pass will be transferred to the next edition of the Event. We reserve the right to do this at any time and we shall not be liable to you for any other cost or other expenses (including, without limitation, wasted costs and expenses) incurred by you as a consequence (including, without limitation, travel and accommodation expenses). Save as expressly set out in these terms and conditions you have no right to cancel or revoke a Confirmed Order.

  3. Any requests to replace one delegate for another must be made via the “My Account” area of the Website. Name changes will not be accepted once a Pass has been collected at the Event.

24. Save as explicitly set out in these terms and conditions you will not be entitled to a refund following Acceptance, nor will you be entitled to receive a credit for a future event of your choice.

25. If you do not know the name of the delegate(s) attending at the time of booking, you can still register the delegates without providing their details up until 3 weeks prior to the Event. Once you have the details for the delegates, you will be able to update the registration from the “Purchased Passes” section of your My Account up until the Event.

26. No refunds or credits for the current or future Events will be given for non-attendance at the Event.


27. All rights in all presentations, documentation and materials published or otherwise made available as part of the Event (including but not limited to any audio or audio-visual recording of the Event) (“Content”) is owned by us or is included with the permission of the owner of the rights. No: (i) photography, filming or recording; or (ii) republication, broadcast or other dissemination of the Content, is permitted without our prior written consent. You shall not distribute, reproduce, modify, store, transfer or in any other way use any of the Content (save that use by the relevant delegate for internal business purposes shall be permitted) without our prior written consent, and in particular (but without limitation) you shall not (and shall procure that each of your delegates shall not) without our prior written consent:

  1. upload any Content into any shared system;

  2. include any Content in a database;

  3. include any Content in a website or on any intranet;

  4. transmit, re-circulate or otherwise make available any Content to anyone else (including, but not limited to, on social media);

  5. make any commercial use of the Content whatsoever; or

  6. use Content in any way that might infringe third party rights or that may bring us or any of our affiliates into disrepute.

28. The Content does not necessarily reflect our views or opinions. Please refer to the Disclaimer at Clause 54.

29. Suggestions or advice contained in the Content should not be relied upon in place of professional or other advice. Whilst we take reasonable care to ensure that the Content created by us is accurate and complete, some of it is supplied by third parties and we are unable to check the accuracy or completeness of Content supplied by third parties. You should verify the accuracy of any information (whether supplied by us or third parties) before relying on it. The Content is provided on an “as is” basis without any warranties of any kind (express or implied). We cannot accept any liability to you or anyone else for any losses of any nature resulting from any decision made or not made, or action taken or not taken, in reliance on the Content. We hereby exclude to the fullest extent permitted by law all liabilities, costs, claims, damages, losses and/or expenses arising from any inaccuracy or omission in the Content or arising from any infringing, defamatory or otherwise unlawful material in the Content.

30. To the extent that any Content is made available by us online we reserve the right to suspend or remove access to such Content at any time for any reason.


31. Contagious brings together creative views, industry experts and global brands. Organisations present during the Event are asked to share responsibility and agree to the following conditions of participation.

32. You agree that:

  1. you shall not, directly or indirectly, organise, fund or sponsor any conflicting or competing activity during the Event unless your company/organisation is permitted to do so for the Event and it is acting in conjunction with Contagious;

  2. you shall not, directly or indirectly, engage in activities that are identical or similar to those conducted by Contagious during the Events, or that otherwise takes commercial advantage, or is parasitic of the Event, its brand, trademark or goodwill;

  3. you shall not entice Event delegates, sponsors or speakers away from the Events with the intention of presenting your own competitive commercial activities which run contrary to the Events or are to their detriment, or engage them to participate in or support your event or competitive commercial activity which undermines or damages the Events;

  4. you shall not use the name, trademarks or logos of the Events or the Contagious business name to promote your event or competitive commercial activity without our prior written consent or licence; and

  5. you shall not engage in promotional or branding activities, whether online (including via social media or otherwise) or offline (including but not limited to the distribution of leaflets, brochures or flyers), whether before, during or after the Event unless agreed in writing with Contagious.

33. We are happy to assist in and support your company with the organisation and co-ordination of your private events. Please email: [email protected] for benefits of the Contagious Events opportunities.

34. We reserve the right to procure the cancellation of any event that you host or manage, whether before, during or after the Events, that is in breach of any of the terms of Clause 32 without any liability to you.

35. You acknowledge and agree that damages to Contagious brands, goodwill and reputation are reasonably foreseeable consequences of a breach by you of Clause 32.


36. Contagious accepts no liability to you and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, strikes, natural disasters, other acts of God, acts of terrorism (or threats of such acts), fire, failure of electric power, failure of hardware or software, cyber security attacks or any collapse of building structures.


37. Contagious accepts no liability whatsoever for any loss or damage suffered by you in connection with the Event, including without limitation any loss or damage to your property.

38. Contagious will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of Contagious or its employees, contractors or agents or otherwise).

39. Contagious’ aggregate liability to you in respect of all losses, liabilities or damage suffered by you arising out of or in connection with these terms and conditions or your attendance at the Event, howsoever arising and whether in contract, negligence or other tortious action or otherwise, will not exceed the value of the Pass.

40. Nothing contained in these terms or conditions or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by Contagious’ negligence or liability for fraud or fraudulent misrepresentation or for any other liability which cannot be excluded or restricted by law.

41. You will ensure that we, our staff and our affiliates will not suffer or incur any loss, costs, claims or expenses of any kind arising from or in connection with any act or omission by you (including anyone acting on your behalf) during or otherwise in relation to the Event.


42. These terms and conditions shall be governed by, and construed in accordance with, the laws of England and Wales and the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these terms and conditions.

43. The terms and conditions constitute the entire agreement and understanding of the parties relating to the subject matter hereof and supersedes any previous agreement in relation to such subject matter.

44. You acknowledge that in purchasing a Pass you have not relied on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person other than as expressly set out in these terms and conditions.

45. These terms and conditions shall not create, nor shall they be construed as creating, any partnership or agency relationship between us.

46. You accept that communication with us may be electronic. We may contact you by e-mail or provide you with information by posting notices on our Website. You agree to this electronic means of communication and you acknowledge that all such communications that we provide to you electronically comply with any legal or contractual requirement that such communication be made in writing.

47. Save as set out expressly in these terms and conditions you are not permitted to re-sell, transfer, assign or otherwise dispose of any of your rights or obligations arising under these terms and conditions. We may assign, sub-licence or otherwise transfer to any Affiliate the benefit of our rights associated with your Pass purchase if we give you reasonable prior written notice. We may sub-contract our performance of any obligation associated with Pass purchase to any of our Affiliates without notice. This will not affect our performance obligations, nor liability to you in relation to the Pass purchased

48. Contagious may update these terms and conditions at any time without prior notice. We will post any changes on the Website. It is the user’s responsibility to ensure they review these terms and conditions regularly to familiarise themselves with any changes. Continued use of a Pass shall constitute acceptance of the new terms and conditions.

49. If there is a dispute between the user and Contagious concerning these terms and conditions, the parties will use all reasonable endeavours to act reasonably and settle the matter as appropriate. Nothing in this Clause 49 shall prevent either party from seeking interim or injunctive relief.

50. If any provision of these terms and conditions is found to be invalid the invalidity of that provision shall not affect the validity of the remaining provisions of it, which shall remain valid and enforceable.

51. No person who is not a party to these terms and conditions, shall have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999 and the rights of the parties to terminate, rescind or agree any variation, waiver or settlement under these terms and conditions shall not be subject to the consent of any third party.

52. No failure or delay by Contagious to exercise any right or remedy provided under these terms and conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

53. Individuals who can be defined as “Consumers” within the meaning set out in the Consumer Rights Act 2015 are not permitted to attend our Events.


54. Delegates are informed that all exhibits and Content at the Event are strictly for the purpose of criticism and review only and do not constitute any recommendation, endorsement or promotion of the products or services featured therein by Contagious, any of its affiliates, or otherwise. Nothing contained in the exhibits or Content represents the views or opinions of Contagious or its affiliates, or otherwise and no reliance should be placed on any part of the exhibits or Content. Contagious and its affiliates do not accept liability of any kind in respect of the exhibits, Content or any product or service referred to in the exhibits or Content.


55. Contagious is part of an enlarged corporate group which pledges to trade legally and respect all laws including the Trade Sanctions imposed by UK, EU and US Governments. Contagious operates a Group Sanctions Policy which means that Contagious cannot receive consideration from individuals or organisations based or residing in, or connected with, a country or organisation which is subject to UK, EU or US Government sanctions. Contagious may refuse to accept an order from or provide services or deliverables to any such person or organisation for any reason.



56. We ask that all delegates behave respectfully towards their fellow delegates and Event staff. Delegates must not do anything which: 

  1. may bring the Event, Contagious or its affiliates into disrepute; 

  2. be prejudicial to the image and/or reputation of the Event, Contagious or its affiliates. 

57. Delegates must: 

  1. comply with the Event Code of Conduct any entry requirements specified by us from time to time; 

  2. comply with all reasonable instructions given by Event staff, including without limitation in relation to health and safety; 

  3. not do anything that would or is likely to endanger other delegates, Event staff or the general public;

  4. not do anything that would, or is likely to, cause damage, disturbance, disruption or inconvenience at, or in relation to the physical location and surrounding area of, the Event; and

  5. comply with all local laws, rules and regulations.

We may refuse you admission to the Event or require you to leave the Event if at any time you have failed to comply with any of Clauses 56 and 57.

58. Delegates are required to comply with the dress code for the Event, which is “Business Casual”. If, in our reasonable opinion, a delegate has not complied with the dress code, they may be asked to change into more appropriate clothing. Should a delegate refuse to comply with the dress code, they may be asked to leave the Event.

59. By purchasing a Pass you agree to comply with all security and safety measures which are in place in and around the Event including, without limitation, any bag checks, metal detectors or scanners.


60. Please collect your Pass for the Event from the registration area indicated in your booking confirmation email. Passes will not be issued unless and until payment for the Pass is received in cleared funds.

61. Passes must be worn at all times during the Event. Passes are valid for the booked delegate only and must not be misused. Passes remain the property of Contagious. We reserve the right to deny access to the Event or confiscate Passes where we consider that there has been a breach of these terms and conditions (including without limitation, Clauses 56 - 59 (Conduct) above).

62. We will not replace lost or stolen Passes. Defacing and/or creating copies of a Pass is a breach of these terms and conditions and will be treated as fraud.

63. Name changes will not be accepted once a Pass has been collected.

64. You must have photographic ID with you during the Event. If you are unable to provide identification which matches your Pass, we have the right to require you to leave the Event immediately. 

65. Passes must not be used by any person, company or third party for marketing, media sale promotion, staff reward program or competition purposes whether commercial or non-commercial except with our prior written permission. 


66. You agree to being filmed, photographed, referenced and recorded for television, radio, webcast, social media and in any other medium, including written format and/or by any CCTV cameras and recordings operated by or on behalf of and made by or on behalf of us, and agree to  irrevocably and unconditionally waive any rights you may have or be entitled to arising under the laws of any jurisdiction. This waiver is made in favour of us but shall also extend to our sub-licensees, assignees and successors in title.

67. You grant to us an irrevocable, perpetual, worldwide, royalty-free, sub-licensable licence to make such use of your name, voice, biography and likeness in any media and any recording, filming or photography of the Event as we reasonably require in connection with the exploitation, advertising and promotion of the Event.

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